Frequently Asked Questions

• How can I add minutes to a Voilà phone?
  
  
• I tried to put minutes on a phone through your website and it said invalid address and didn't go through, but my card was still charged. I'd like my money back or the credit applied.
  
  
• I put minutes on a phone in Haiti and they still haven't received it yet. Help!
  
  
• Where can I purchase a Voilà telephone or SIM card? Can I purchase one online for pick-up in Haiti?
  
  
• What is GSM?
  
  
• What are the advantages of GSM?
  
  
• What is a SIM card?
  
  
• Do SIM cards come in different sizes?
  
  

Answers

• How can I add minutes to a Voilà phone?

  Credit can be added to a Voilà phone through the following websites:
  www.ezetop.com
  www.nopin.us
  www.calldirek.com
  www.etopuponline.com
  www.aryty.com
  www.transferto.com
  
  Credit can be added to a Voilà phone at the following retail outlets :

  • Unitransfer
  • CAM Transfer
  • CallDirek
  • Blackstone Touch-N-Buy consoles (found in many small markets or gas stations)
  • 12Tel
  • Western Union
  • NoPin
  • IDT Top Up Card
  • Blackstone Top Up Card
  • ezetop Top Up Card found in Walgreens and Rite-Aid pharmacies
  • Suncard France
  • iSend (locations can be found on their website www.isendonline.com)
  • Fixed & Mobile

• I tried to put minutes on a phone through your website and it said invalid address and didn't go through, but my card was still charged. I'd like my money back or the credit applied.

  When a transaction fails on the website because of an address mismatch we do not actually take your funds. What often happens is the card issuer will put a hold on those funds. You will have to contact your card issuer to have them release the funds back to you.
  
  Also, when speaking to your card issuer you may want to validate the exact address on record. All addresses need to match exactly before a transaction can be processed.

• I put minutes on a phone in Haiti and they still haven't received it yet. Help!

  While top ups can often be received within a matter of minutes, during times of heavy volume it may take up to 24 hours for a top up to be received.

• Where can I purchase a Voilà telephone or SIM card? Can I purchase one online for pick-up in Haiti?

  Voilà telephones and SIM cards can only be purchased at Voilà stores in Haiti. For a complete list of locations, please click here: www.voilacomcel.com/static/stores.html

• What is GSM?

  GSM stands for Global System for Mobile Communication, a globally accepted standard for digital cellular communication. GSM is an open, non-private system that is constantly evolving. One of the main advantages of GSM is its worldwide coverage, which allows you to keep the same telephone number across more than 250 countries.

• What are the advantages of GSM?

  GSM enables you to:

  • Return or transfer calls wherever you are.
  • Send text messages by SMS.
  • Block Caller ID.
  • Conduct conference calls with up to six participants.
  • Access several types of messaging.
  
  In addition, calls are clearer and more secure.

• What is a SIM card?

  SIM stands for subscriber identity module. A SIM card is a small electronic device that stores unique account information. The SIM card is installed in your phone to activate your account and to access the Voilà GSM network.

• Do SIM cards come in different sizes?

  Yes, the memory capacity of SIM cards typically varies between 16 K and 64 K in increments of 16 K. Voilà SIM cards currently have a capacity of 16 K or 32 K, depending on when you purchased your phone.

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